✓ BOOKING CONFIRMED
Suite 304 · 3 nights
Michael & Emma · $1,840
★★★★★
New 5-star review
"Dana was incredible" Lior
TODAY
+$12,480
direct bookings · 31% ↑
Dana
Dana
Employee #0042

תכירו את דנה.עובדת ה-AI של עסק האירוח שלכם.

Dana is your newest hire. The first AI employee at 100+ hotels, guesthouses and vacation rentals.
She does everything your team does, from closing bookings and upsells to routing tasks and growing revenue.
You stay in full control of everything she does.

⚡ UPSELL
Spa 2-for-1
Projected +$4,560 this month
● LIVE CHAT
Guest asked in Spanish
Dana replied in < 20 sec
TASK · HOUSEKEEPING
Room 118 · extra towels
Routed to Maria · 2 min ago

Messages

+
To-do 3 Follow-up 0 Resolved 99+
EFB
Emma Foster
5:05 PM
Room 108
Hi! Any chance for extra towels and a late…
📅 Oct 29 → 31
Confirmed
SRA
Sofia Reed
4:52 PM
Suite 212
Looking for a sea-view suite for 29 31 Oct
📅 Oct 29 → 31
Reviewing
MKE
Marcus Kay
3:40 PM
Room 214
What time is checkout tomorrow?
📅 Oct 26 → 28
Checked In
EF
Emma Foster
Highly satisfied
👤 Michael ▾
Resolve
💬 Messages
Notes
Auto-messages
Guest Logs
EF
Emma FosterMonday 5:05 PM
Hi! Any chance for extra towels and a late check-out tomorrow? We're on the 11:42 AM flight.
Dana is replying
Write a reply... press / for quick actions
+
⚡ Quick actions
✨ Teach Dana
📅 Schedule
➤
✨
Dana AI ▾
× ⤢
Learn from this guest and help me answer next time.
◉ Thought for 1s ▾
You don't have a Late Check-out upsell for Room 108. Want me to build one based on best practices from similar hotels in your area?
🏠 Apply to
👤 Build for this guest
🏨 Build for all rooms
Build for all rooms
◉ Thought for 1s ▾
Done here's what I did:
  • ✓Checked the calendar 12:30 PM is available
  • ✓Built the Late Check-out offer for all rooms
  • ✓Replied to Emma with the confirmation
Ask, edit, or import content...
⌕➤
9:41 ●●● ▮▮
Friday
9:41
DANA now
Hey Michael, Room 108 needs you
Emma Foster asked for extra towels and a late check-out. I've approved the check-out. Please drop the towels and let me know once done.
Dana
Dana
● via WhatsApp
Looking for a sea-view suite · Oct 29 31 · 2 adults 🌊
Sofia · 11:23
Dana's selection
Autumn Escape
Private balcony · Breakfast · Late check-out
15% Off
D
Hi Sofia
Oct 29 Oct 31 · 2 Adults
I found a suite with a private balcony for your stay.
Balcony Suite
$218
/ night
Member rate · Dana
Ask Dana
A
Alex · GM
How much did we sell today?
Dana
$12,480Up 18% vs same day last week
A
Alex · GM
Was the AC in 214 fixed?
Dana
✓ Fixed at 11:42Michael signed off · guest confirmed
Dana's Recommendations from abandonment
#2
Price too high 42 guests
31 are club members, re-send with their 10% discount.
+$9,840
מותגי אירוח כבר עובדים עם דנה

אלה כבר עובדים פחות ומרוויחים יותר.

THE DASHBOARD

You stay in control.
Dana does the work.

See every conversation, booking, task and guest action Dana handles in real time, in one place. Approve, override, or let her run the operation on autopilot.

app.itsdana.com

תנו לדנה לעבוד בשבילכם.

עובדת אחת שמכסה ומנהלת כל מחלקה בעסק שלכם.
דנה דואגת לכל, אתם נשארים בשליטה.

מנהלת מכירות

הופכת כל פנייה להזמנה, סוגרת אפסיילים לבד, ושומרת על צמיחה ברווחים יום אחרי יום.

קראו עוד

מנהלת קבלה

עונה לכל אורח מההודעה הראשונה ועד הצ'ק-אאוט האחרון, כדי שאף בקשה לא תפספס והקבלה שלכם לעולם לא עמוסה מדי.

קראו עוד

מנהלת חווית לקוח

יוזמת שיחה לפני, במהלך ואחרי השהות, ומוצאת את הרגע הנכון להפוך אותה לכזו שהאורחים זוכרים.

קראו עוד

מנהלת קשרי לקוחות

זוכרת כל אורח, שומרת על הקשר חי בין שהות לשהות, ומחזירה אותם אליכם שוב ושוב.

קראו עוד

מנהלת תפעול

יודעת מי במשמרת ומה חשוב ברגע הזה, משייכת כל משימה לאיש הנכון, ושומרת שהיום רץ חלק.

קראו עוד

שותפת הנהלה

קוראת את המספרים מאחורי כל יום, מזהה מה עובד ומה מתחיל להחליק, ומכוונת אתכם לאן להסתכל הלאה.

קראו עוד

מקור הידע של המלון

מחזיקה כל נוהל, כל פרט וכל היסטוריית אורח במקום אחד, כדי שהצוות יוכל לשאול אותה כל דבר, בכל רגע.

קראו עוד
04 / 10

דנה עובדת כמו בנאדם.

היא עוברת התלמדות במלון, בונה לעצמה מאגר מידע המשמש כזיכרון, ומחברת בין כל המערכות.

חשיבה אנושית
לומדת את המלון. זוכרת את האורח.

דנה יודעת מול מי היא מתמודדת, רואה את כל ההיסטוריה שלו, יודעת מה הוא אוהב ומה צריך להציע לו.

חיבור מלא
מנהלת ומדברת עם כל המערכות במלון.

PMS לניהול חדרים, הזמנות ומידע, CRM להיסטוריית האורח, סליקה לתשלומים. הכל מסתנכרן בזמן אמת. בלי מערכות מנותקות, בלי כפילויות.

ניתוב והגדרה
איש הצוות הנכון, מתי שצריך.

דנה מנהלת את המשימות והמשמרות של העובדים, יודעת בכל רגע נתון מי נמצא איפה, ותדע לפנות לאיש הצוות הרלוונטי.

What your guests think about Dana

Dana gives every guest the personal attention of a star employee.
That's why so many of them think she's a real person.

“

A huge thank you from the heart to Dana for all the help, patience, and care from day one. No matter how many questions and changes I threw at her, she was always there, fast answers, warmth, and so much goodwill. Thanks to Dana, I booked the perfect family vacation.

Thanks to Dana, from the heart
“

It all started with an ad that popped up a few months ago, and we fell in love with the place at first sight. We booked two nights and from the first moment got amazing service from Dana, kind, always available, answers every question, reassuring, and even sent great recommendations.

Simply fell in love ★★★★★
“

Thank you so much! Really appreciated! You have exceptional service, anyone who hasn't seen it firsthand is missing out. Dana is simply professional, available, and answers every question in real time.

Wow, what service!
“

Dana, thank you so much for the detail and the kind words, I really appreciate you. I'll happily pass this along to my manager. Dana is always there, professional and warm, and you truly feel that work for her is a mission, not just a job.

A kind word from the heart ★★★★★
“

Last night I booked a room at the hotel. An hour or two later Dana reached out with questions. Only now do I realize it's a bot. Kudos, first time in my life I've talked to a bot you can't tell apart from a person.

She felt completely human ★★★★★

Hired once. Always available. Never forgets.

Hours back. Revenue up. Operations in order.

Think of Dana as the most valuable team member you'll ever hire. For a fraction of a salary she manages your bookings, your guests, your team, and your revenue, all at the same time, all day long.

320 Work hours saved / month
$46K Added revenue / month
1,840 Tasks organized / month

* Based on real hotels running Dana today. Individual results depend on property size, market and setup.

Monthly value Dana returns $46,000 320 work hours + $46,000 revenue
Number of rooms 100
202505007501,000
Occupancy rate 60%
20%40%60%80%100%
Response time 14 sec
Auto-resolved 94%
Pay through Dana 65%
Management Partner

Every answer, in one place.

Dana has all your data and she's available for any question. Revenue, reservations, service quality, team workload, loyalty, just ask her. No more reports to dig through, no more waiting.

Hire Dana as management partner
Every Channel, One Inbox

Everywhere guests reach out, one screen for you.

Dana is on WhatsApp, email, SMS, Instagram, your website chat, phone calls and every other channel your guests use. Every conversation lands in one inbox, in context, in 40 languages. Jump in whenever you want, you're always in control.

WhatsApp
Email
SMS
Social
Website
Phone calls
40+ languages
Hire Dana as reception manager
Hi! Any nice trip recommendation for today?
Giana · via WhatsApp
Dana · thinking
Checking guest profile: couple, no kids
Pulling scenic routes with sunset views
Matching nearby wine bars for the finish
Ready
Hi Giana! Since you're here as a couple, I'd suggest the Coastal Cliff Walk, 90 minutes, breathtaking at sunset. End the evening at Bodega Luna, a 5-min drive, perfect vibe for two. Want me to reserve a table?
Dana · just now
Smart Operations

Every task, in the right hands.

Dana knows who's responsible for what, how urgent each task is, and how busy every team member is right now. She routes each request to the right person at the right moment, follows up, and makes sure nothing falls through the cracks.

Hire Dana as operations manager
Live tasks board 186 open · routed, in progress, done
Open 12
Urgent AC not cooling Room 214 · 2 hrs
Housekeeping Extra towels Room 108
Maintenance Leaking tap Room 306
In progress 8
Michael TV not working Room 108 · ETA 20 min
Sarah Late check-in prep Room 224 · 17:00
James Pool chemistry Weekly check
Done 186
Done Mini-bar restock Rooms 201 210 · 18m
Done Room re-assigned VIP 212 · Dana auto
Done Early check-in sold Room 118 · $35

Let Dana work for you.

הגיע הזמן לעבוד פחות ולהרוויח יותר.

Dana

Dana AI

She Works. You Grow.

Trigger Guest books a room Any channel · instantly
Condition Returning guest? Check CRM history
First time Returning
Action Welcome + hotel tour WhatsApp · first-time guest
Action Personal welcome back Remember past preferences
Pre-arrival Digital check-in + upsell Early check-in · spa · room service
Guest Experience

Every guest, their own flow.

Dana builds a tailored journey for every guest. She looks at CRM history, past preferences, the party composition, number of nights, room type and more, then crafts a flow just for them. It starts the moment they book and follows them through every step of their stay.

Hire Dana as customer experience manager
Revenue

Always selling, everywhere.

Dana is always there to catch every sales opportunity, upsell, cross-sell, and turn every conversation into revenue. That's why revenue goes up the day she starts.

Hire Dana as sales manager
Revenue trend
Dana joined the team
Guests Dana remembers Who they are, what they love, and what to send them next
Platinum110
Gold412
Silver1,284
Bronze2,480
ER
Emily RichardsonLoves sea-view suites · anniversary in May
VIP welcome ready
JB
James BennettPrefers quiet floors · late dinners
Member rate applied
MO
Mariana OliveiraVegetarian · yoga every morning
Welcome drink waiting
OM
Oliver MitchellBirthday this month · travels with wife
$50 credit sent
RF
Rafael FerreiraLast stay 8 months ago · surf trips
Win-back offer sent
Guest Relationships

She knows every guest by heart.

Dana keeps the relationship alive with every guest. She remembers who they are, what they love, and the small details that make them feel at home. Then she reaches out at the right moment to bring them back for another stay.

Hire Dana as customer relations manager
Ask Dana · team channel Everyone's go-to expert · trained on your hotel
S
Sarah · Reception
Guest asking what's our pet policy?
Dana
Dogs up to 15kg are welcome. $35/night cleaning fee, bed & bowl provided on request.from Policies › Pet policy
M
Michael · Housekeeping
What was the fix for the AC issue in 214 last week?
Dana
Compressor relay replaced on Oct 23. Full fix logged. Also opened a weekly check on all 2nd-floor units.from Rooms › 214 history
Onboarding new employee
E
Emma · joined 2 days ago Day 2 of 7 · Dana is her training partner
Hotel tour & room types
Check-in flow walkthrough
Loyalty program & member benefits
Handling complaints & escalations
The Knowledge Center

Dana knows everything, about everything.

Dana is your hotel's center of knowledge. She has every answer, trains and onboards every new team member, and shares every detail about the property, the guests and the way you work. It's like having that one teammate who always knows, always available for anyone who asks.

Hire Dana as knowledge base
Behind Dana, a team

Support you can
count on

Dana isn't a system, she's part of your team. And she doesn't come alone. A real human team comes with her from day one, people who know hospitality inside out, there to guide you, support you, and help whenever you need.

Full onboarding
We tailor Dana to the way you work. The way your team operates, your policies, your upsells, and the systems you use day to day. A dedicated specialist walks you through every step until Dana fits in like she's always been part of the team.
Dedicated success manager
A real person, always by your side. Someone who knows your property inside out, checks in with you every month, keeps optimizing with you, and is one message away whenever you need. You're never alone with this.
TOUCH POINTS
Your dedicated manager Monthly success sessions Always one message away Hospitality experts on call
Book a demo
Always available
דנה היא מאגר הידע של המלון. היא תעביר את ההתלמדות לעובדים החדשים, ותמיד תהיה זמינה לכל שאלה של ההנהלה.
No guest app

Guests don't need an app.
Dana comes to them.

Dana is always available on the channels guests already use, and she's the one who reaches out first. No download, no search, no app to open. Just a conversation, when the moment is right.

The conversation
Dana
chatting with Sophia
Hi Sophia, loving the suite? One more night at 20% off?
Yes! Can we?
Done. Room 212 is yours till Sunday.
The team is briefed
Housekeeping task
Room212
GuestSophia Reed
ChangeExtended through Sunday
Routed toMichael
Dana · 2 min ago
The result
All handled in 42 seconds.
From guest message to team confirmation. No staff time, no app, no friction.
+1 night +$320 0 staff time
FAQ

Frequently asked questions
about AI agents for hospitality.

What is Dana?
Dana is the first AI employee built for the hospitality industry: hotels, guesthouses, vacation rentals and every kind of accommodation business. She's not a chatbot and she's not a tool. She's a real employee who joins your team, learns your property inside out, speaks every language, and never takes a day off. Think of her as the most reliable team member you'll ever hire, available 24/7, with the memory of ten people and the warmth of one.
What kind of accommodation businesses does Dana work for?
Any hospitality business, not just hotels. Dana works for boutique hotels, large chains, guesthouses, vacation rentals, resorts, and every kind of accommodation property. From a 10-unit guesthouse to a 1000-room resort, she adapts to each property's rooms, services, pricing and the way the team works.
Which systems does Dana connect to?
Dana connects natively to the PMS, CRM and every system you already use, including payment clearing, channel managers, booking engines, smart locks and more. Everything stays synced in real time, so your team never has to copy data between platforms.
How does Dana learn my hotel?
Dana goes through onboarding like any new employee. We build her knowledge base together with someone from your team who shows her the property, the way you work, your policies, your services and your team structure. From there she keeps learning on the go, from real guest conversations and from the team around her. The longer she's with you, the more she knows.
Will Dana replace my team?
No. Dana handles 95%+ of repetitive work (first replies, FAQs, confirmations, upsells, check-ins). Your team is freed to do what only humans can relationships, hospitality, judgment calls on complex situations.
How long does onboarding take?
Onboarding is just 3 meetings with our team to make sure Dana fits your property. We handle the integrations, build her knowledge base with your team, and tune her tone, flows and policies to match your brand before she talks to any real guest. From that point on, you're in full control of everything she does.
What about data privacy and security?
We meet every privacy and security standard the hospitality industry requires. GDPR-aligned data handling, encrypted at rest and in transit. Your guest data stays yours. We never share it, never sell it, and never use it to train shared models.
How much does Dana cost?
Pricing depends on what Dana does at your property, the role she takes on, the number of rooms, and the volume of guest conversations each month. We tailor every plan to the property, so you only pay for the work Dana actually does for your team.

Ready to meet Dana?

See her in action with your own hotel data.
30 minutes, zero commitment.

Dana

Dana AI

She Works. You Grow.